Booking Assistance Policy
FlyNaija offers an optional Booking Assistance Service for customers who prefer professional assistance rather than booking directly with airlines.
Scope of Service
Booking assistance may include:
- Flight search support.
- Fare comparison guidance.
- Reservation processing.
- Passenger information verification.
- Basic booking support.
Customer Responsibilities
Customers must provide:
- Accurate passenger details.
- Valid contact information.
- Required travel documents.
- Timely responses to booking requests.
Service Fee
A booking assistance fee of up to five percent (5%) of the booking value may apply.
This fee compensates FlyNaija for administrative and support services provided during the booking process.
Booking Confirmation
A booking is not considered confirmed until:
- Payment has been received.
- The airline issues a valid reservation.
- Confirmation details are delivered to the customer.
Limitations
FlyNaija does not guarantee:
- Specific fares.
- Seat availability.
- Airline upgrades.
- Special airline accommodations.
All reservations remain subject to airline availability and rules.