Flight Booking Assistant
About the Role
FlyNaija is Nigeria's domestic flight comparison platform, helping travellers compare fares from multiple airlines before booking. As we grow our operations team, we are looking for a dedicated Flight Booking Assistant who genuinely enjoys helping people and communicating clearly.
In this role, you will help customers search for and compare domestic flights, walk them through their booking options, assist with completing bookings and follow up to make sure every traveller has what they need before departure.
This is a remote, full-time position open to candidates resident anywhere in Nigeria. You will work online daily, make phone calls when necessary and be part of a small, hands-on operations team that keeps FlyNaija running smoothly for Nigerian travellers.
What You Will Do
- Assist customers with domestic flight searches on the FlyNaija platform.
- Help customers compare available flights, fares and airlines.
- Explain routes, airlines, seat classes, fares and baggage allowances clearly.
- Guide customers through the booking process from start to finish.
- Follow up on incomplete or abandoned bookings.
- Confirm passenger names, travel dates and contact details.
- Make outbound calls to customers when required.
- Respond to customer enquiries via phone, WhatsApp and email.
- Send booking confirmations and relevant travel information.
- Escalate airline issues, payment disputes or technical problems to the operations team.
- Maintain accurate, up-to-date booking records.
- Follow up with customers before departure where required.
- Ensure customers receive timely updates on any changes to their booking.
- Handle customer information with confidentiality and professionalism.
- Work closely with the FlyNaija Operations Team to deliver a consistent experience.
What a Typical Day Looks Like
No two days are identical, but here is a realistic picture of the role day-to-day.
What We Are Looking For
- Strong spoken and written English communication skills.
- Professional phone etiquette and a clear speaking voice.
- Strong customer service instincts and a genuine desire to help people.
- Excellent attention to detail.
- Reliable high-speed internet connection.
- Laptop or desktop computer in good working condition.
- Smartphone capable of making and receiving calls.
- Ability to make outbound calls when required.
- Ability to work fully remote with minimal supervision.
- Good organisational skills and ability to manage multiple bookings at once.
- Ability to learn airline booking systems and internal tools quickly.
- Must be resident in Nigeria.
Added Advantage
These are not requirements — but experience in any of the areas below will strengthen your application.
What FlyNaija Offers
- ₦70,000 Monthly Salary
- Fully Remote Work — work from anywhere in Nigeria
- Structured Onboarding and Practical Training
- Hands-On Travel Industry Experience
- Continuous Learning and Development
- Performance Recognition
- Opportunity for Career Growth within a Growing Company
- Friendly and Collaborative Team Environment
- Exposure to Nigeria's Domestic Aviation Industry
How to Apply
Complete the application form below, or email your CV and a brief introduction to hello@flynaija.ng with the subject line: Application for Flight Booking Assistant – Your Full Name.
This position will remain open until filled. There is no closing date — apply when you are ready.
Apply for This Position
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